Question by ozzrya91: My computer wont let me open anything correctly…?
My computer wont let me open anything correctly….
Everytime I try and open somthing like Internet explorer or photoshop or anything like that a box pops up that says
then lists the 2 following things
-Internet explorer [Microsoft corporation
-Microsoft malware protection command utility [Microsoft corporation]
At the bottom of this box there is a browse button where it lets me choose w/e other program id like to open w/e it is im trying to open but NO MATTER WHAT I choose it always leads to the following popup
and when I attempt to download it just to see what it is it repeats itself, the whole “Open with” box opens again and I choose iExplorer and its just a repetitive cycle….
The only way im even able to get on the internet is because at the bottom of the “Open with” box there is an option that says
“If theb program you want is not in the list or on you computer, YOU CAN LOOK FOR THE APPROPRIATE PROGRAM ON THE WEB” so I click that and it allows internet access
But ALL other programs WONT open…I just get this stupid repetitive “Open with” / download cycle that never ends
I just recovered from removing a virus/ malware fake security ad program earlier today and all of this didnt start happening until that was on my computer.
The malware was called “Windows 7 security 2012” and I fully removed it with something called SUPERmalware blocker or something like that.
This is getting VERY frustrating…I cant open anything….I just get stuck in an endless loop…
is there any simple solution to this? like an adjustment or settings change etc.?
I am sure this was caused by the malware…but I have no clue what to do or how to fix this…
All help id greatly appreciated
Answer by Bite
The machine has lost ALL association to programming files.
You have a VIRUS!
To combat this threat, please follow the following instructions:
Turn the computer on, and boot into safe mode.
This is usually performed by depressing the F8 key during the boot-up process.
This is not a mandatory operation, but does provide extra protection while proceeding.
At the logon screen, log on to the computer.
Once you are at the desktop, go to the control panel.
Create a new user account with administrator privileges.
Download, install, update and run Anti-virus software and Anti-malware scanner, if available.
*** See links below for trial and free software to help combat this threat ***
After threat(s) are discovered, remove with pertinent software(s).
Utilize Windows Explorer or My Computer to access personal folder(s) & file(s).
Move these folder(s) & file(s) to a safe location. Example(s)… Memory stick, external storage device.
*** Warning, this procedure will remove ALL files for that user. ***
Once this procedure is completed, delete the old user account in control panel.
Re-boot the computer.
Log on to the computer using the new user account again.
Re-create the old user account, if desired.
Congratulations, you have just combated a viral threat and won!
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